Solve IT offers a broad range of services focused on improving the business operations of a healthcare practice. These services, provided in conjunction with our technology solutions, offer a comprehensive approach to increasing the efficiencies and associated financial results of the practice. Our healthcare business consulting services include the following areas:
Practice Operations
- Assess, develop, and document office processes and procedures
- Ensure employees are cross trained and working as a team
- Review HIPAA procedures and ensure compliance
- Develop and deliver employee training in all areas of practice operations
Financial Operations
- Assess insurance contract terms and conditions based on practice specialty
- Review insurance contracts to ensure payments made according to contract and within contractual time frames
- Develop patient procedure costs for use in insurance contract negotiations
- Analyze financial results for the practice based on industry and practice specialty benchmarks
Billing and Collections
- Streamline billing processes to ensure efficient and accurate billing in order to reduce claim denial
- Review accounts receivable to determine if collection days are within MGMA guidelines
- Set-up and implement process for collection of overdue accounts
- Review structure and procedures of billing team
Facilities
- Office layout and design including new building planning
Scheduling and Patient FLow
- Review process, procedures, and templates to ensure efficient patient scheduling and flow during office visits in order to maximize physician’s clinical time
- Review structure of back office to ensure employee efficiency
- Design patient satisfaction surveys
- Conduct patient satisfaction surveys
Computer and communication Systems
- Evaluate current computer and communication systems based on functional needs of the practice
- Facilitate the analysis, selection, and contract negotiation of new/additional systems
- Manage the implementation of new systems including practice personnel, software/hardware vendors, and technical support team
- Develop and deliver employee training on systems