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Overview
Solve IT provides help desk support from 6:00 AM to 6:00 PM (Mountain Standard Time) Monday through Friday, excluding major holidays. During these hours, you may reach the help desk via phone, email, or our client portal at the following:
All requests submitted through the help desk are entered in our ticketing system where they are assigned a priority, worked based on priority, and escalated as required. Refer to our Escalation Process for further details. Support outside of our normal hours can be provided on either a scheduled basis or via pager service at an additional charge. In addition to our help desk support, Solve IT offers 24x7 network and server monitoring by our Network Operations Center (NOC). This service monitors your network and servers while providing immediate notification of outages, provides automated remote remediation of most server alerts, and provides immediate escalation to our help desk of any critical server issues. |
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